Intake Specialist - Remote In Colombia

Our company is looking for an Call Center Representative to join our legal team. You will use your inbound and outbound call handling experience to assist clients seeking legal support. The Intake Specialist answers incoming calls, evaluates potential cases, and gathers key information to complete the client intake process. Legal experience is not required — we will provide comprehensive training. This is a client-facing role that plays a crucial part in the first impression of our firm. You’ll be the first point of contact for individuals in need of legal assistance, making empathy, professionalism, and efficiency essential. We’re looking for someone who is highly motivated, organized, and thrives in a fast-paced, remote work environment. Please submit your resume in English. Responsibilities • Speaking with prospective clients • Creating a great first impression of our law firm • Facilitate inbound and outbound calls • Selling our services Qualifications • Comfortable and confident while speaking on the phone • Excellent communication and customer service skills • Sales oriented • Team player • Driven and hardworking • Strong attention to detail • Ability to learn in a remote environment • Must be available to work weekdays, weekends, and day/night shifts • Strong English-speaking skills • Must have a laptop, external second monitor, and headset Laptop Processor Requirements: AMD: Any Ryzen Intel: i3, i5, i7 (9th generation or newer) Must have 8GB of RAM Salary: 3,000,000 COP