Responsible for planning and implementing change management activities which can include but is not limited to communication, training, stakeholder engagement and measuring success to meet the companys goals.
Partner with leaders, business stakeholders, vendors and teams at all levels to plan and deploy change management activities.
Work with cross-functional teams to gain alignment and support on goals and metrics
Develop internal communications using various channels and tactics such as videos, emails, SharePoint, etc.
Conduct needs assessments to identify appropriate training methodologies and strategies.
Create training materials such as courses, webinars, presentations, guides/job-aids, etc.
Coordinate meetings and trainings with various teams and internal employees
Measure the effectiveness of change management strategies for continuous quality improvements
Support in the search for external training providers.
EDUCATION:
Bachelors degree in Communications, Project Management, administration, Engineering, Psychology, or related fields.
LANGUAGES:
English: Required
Portuguese: Desirable
EXPERIENCE:
3 years of experience in change management, communications, or project management.
Experience in technical/system implementations
KNOWLEDGE:
Excellent communication skills, both written and verbal, and presentation skills
Strong organization skills with the ability to handle multiple plans and deadlines.
Working knowledge of change management concepts.
Proficiency in Microsoft Suite of tools including Office (MS Word, Excel, PowerPoint) and MS Teams required. Knowledge of SharePoint, e-Learning platforms, and/or Salesforce is a plus.
Previous experience working with an Agency Management System (AMS) or in the Insurance industry is preferred.
Experience working with global and cross-functional teams is a plus