Company is a leading collections agency that values innovation, customer-centricity, and operational efficiency. We are looking for a strategic, data-driven, and results-oriented Dialer Strategy Manager to oversee and optimize our outbound dialing campaigns and operations. This role will be critical in ensuring that our contact center operations run smoothly and achieve key performance metrics.
Experience required:
Minimum 5 years of experience managing dialer operations in a contact center or similar environment.
Technical Skills: Proficiency with dialer systems (e.g., Five9, DialConnection, Genesys, or similar) and CRM tools. Strong understanding of SQL, Excel, and data analytics for reporting and insights.
Leadership: Demonstrated ability to lead and develop a team in a fast-paced, goal-oriented environment.
Compliance Knowledge: In-depth knowledge of telemarketing regulations, including TCPA, FTC, DNC, and state-specific laws.
Problem Solving: Strong analytical, troubleshooting, and decision-making skills.
Ability to think strategically and drive changes based on data insights.
Communication: Excellent verbal and written communication skills, with the ability to present findings and strategies to stakeholders at all levels.
Educational Background: Bachelors degree in business administration, operations management, or a related field. A masters degree is a plus.
Lunes a Viernes de 7 am a 5 pm