Remote Bilingual Receptionist Job Description
A Viva Engage client is seeking a highly professional and empathetic Remote Receptionist fluent in both English and Spanish to support a fast-growing U.S.-based law firm representing injured workers.
This role is ideal for someone with outstanding communication skills, a strong sense of accountability, and a passion for client service. Youll be the first point of contact for clients, helping them navigate legal processes with care and professionalism.
Job Duties:
Answer incoming calls through a VOIP system in both English and Spanish
Deliver exceptional customer service to clients, attorneys, insurance adjusters, and court personnel
Forward calls to the appropriate departments and take accurate messages
Schedule appointments and manage calendars
Draft and send professional emails
Communicate with internal teams using Microsoft Teams and Office 365
Maintain a high level of professionalism and empathy when speaking with individuals experiencing work-related injuries
Requirements:
Fluent in English and Spanish (able to read, write, and speak with near-native fluency)
Previous experience in customer service or reception (experience in a legal setting is a plus)
Reliable high-speed internet and a dependable computer setup
Willingness to work on Colombian holidays (U.S. holidays are observed and paid)
Strong sense of responsibility, punctuality, and commitment to quality work
Empathy, professionalism, and a growth-oriented mindset
Willingness to undergo background checks and additional screenings
Benefits:
Monday to Friday schedule
100% remote position
Working hours: 8 AM 5 PM Pacific Time
Indefinite-term contract
Paid time off in your first year
Internet and electricity allowance (150,000 COP/month)
Job Type:
Full-time
Independent Contractor
Salary:
2,800,000 COP/month + 150,000 COP monthly allowance for internet and electricity + All Colombian labor law benefits
Take the Next Step:
If youre a motivated and service-driven professional ready to join a fast-paced, mission-driven team, we want to hear from you.
Resumes must be submitted in English.