Position Title: Scheduler
Shift days, hours and time zone: Monday to Friday, 7:00am - 4:00 pm or 8:00 am to 5:00 pm. Weekends off
Responsabilities:
Check patient online portals and make outgoing calls.
Work with patients to ensure Completion of obtain their medical history, required consent forms and required payments. Provide / sending payment link via email when necessary
Follow department procedures to ensure timely completion of patients are completing their responsibilitiesy timely.
Communication with internal New Patient Services Staff and external practices when inaccurate demographic information is supplied.
Review and update demographic and insurance information in the EMR system.
Supports and actively participates in initiatives designed to improve individual and organizational performance.
Perform all other duties as assigned.
Skills and qualifications - Hard and soft skills:
To perform this job successfully, an individual must be able to perform each essential responsibility satisfactorily and has proven knowledge of all NPS systems. The requirements listed below are representative of the knowledge, skills and/or abilities required. Soft skills must include a positive demeanor, great customer service skills including empathy and compassion. Must be open to training to ensure the individual is the subject matter expert in proactive fertility care.
EDUCATION AND/OR EXPERIENCE:
High School Diploma
Must have working knowledge of healthcare regulatory and compliance policy (i.e., HIPAA).
Must be able to handle multiple, simultaneous tasks effectively and efficiently while maintaining a professional, courteous manner.
Advanced computer skills (including, but not limited to spreadsheets, word documents and email).
Experience with MS Word, Excel, and ability to learning new computer programs. Shows initiative and enjoys working as a team in a fast-paced environment with strong attention to details.