Job description: Were looking for a proactive and detail-oriented Collections Specialist to join our team. The ideal candidate has experience in SaaS collections and understands the nuances of subscription billing. Youll be the first line of contact with our customers regarding outstanding balances, helping us optimize our billing processes while delivering excellent customer service. This is a great opportunity to grow into billing operations and help shape our collections strategy.
Responsabilities: Make 5080 outbound collection calls per day to customers with outstanding balances. Monitor and manage accounts receivable, proactively contacting customers to resolve overdue payments. Investigate and reconcile billing discrepancies in real-time over the phone. Maintain accurate documentation of calls and outcomes in Salesforce or NetSuite. Receive and post customer payments; manage payment plans as needed. Collaborate cross-functionally with billing, sales, and customer success teams. Suggest improvements to collection processes and system workflows. Support clean-up and data validation efforts in Salesforce. Eventually transition into billing operations support after a 24 month ramp-up.
Skills and qualifications - Hard and soft skills: 1+ year of SaaS A/R collections experience (preferred). Strong phone communication and negotiation skills. Comfortable handling difficult conversations with professionalism and tact. Experience with Salesforce must have and Zuora is highly preferred. Understanding of subscription billing: proration, contract terms, line-item credits, etc. Knowledge of SaaS KPIs (MRR, ARR, churn) is a plus. Previous experience in medical billing or international collections is a bonus. Strong attention to detail and ability to work in fast-paced, evolving environments. Open to feedback and willing to contribute ideas to improve processes.