Are you a bilingual, tech-savvy, and passionate about helping students succeed? Join our team at Zoni as a Customer Service Support Specialist!
Key Responsibilities:
-Manage income support requests and collaborate seamlessly across departments
-Provide swift, accurate solutions to both technical and academic inquiries
-Proactively reach out to students who miss classes and guide them back on track
-Answer questions about class schedules, course changes, and academic processes
What We're Looking For:
-Strong Spanish & English proficiency (C1)
-Excellent troubleshooting and problem-solving skills
-A customer-focused attitude and true team-player spirit
-Self-motivated and organized; ready to excel in a fully remote role