Our client is a revolutionary cosmetics brand seeking passionate and dynamic individuals to join our support team. We celebrate creativity, self-expression, and inclusivity, and offer a range of bold, innovative makeup products. If youre a self-assured beauty enthusiast with a passion for exceptional customer service, we want to hear from you!
What Youll Be Doing:
As a Customer Service Agent for this team, you will be the front-line ambassador of our brand.
Manage a busy inbox, providing prompt, professional, and clear resolutions to customer inquiries.
Work towards completing all customer tickets with attentive focus during your shifts.
Multitask effectively across various tools and platforms.
Maintain clear communication and excellent grammar skills in all interactions.
Embrace self-learning to continuously improve your performance and product knowledge.
Readily accept feedback to enhance your skills.
Confidently challenge difficult tickets and apply problem-solving skills until a supervisor or technical support is available.
Essential Requirements:
The agent must have Customer Service experience, preferably in the BPO Industry
The agent MUST be a Beauty enthusiast
Beginner to Moderate (at minimum) makeup/beauty knowledge (bonus if you are a certified makeup artist, or have worked in this space previously)
Excellent customer service skills (maintain professionalism at all times and should be a fast learner.)
Background in handling a heavy inbox would be an asset
Must be able to multitask; must have clear communication and great grammar skills
Must have a reliable internet connection (minimum 50 Mbps download and upload).
Must have a reliable PC (minimum Intel Core i3 or equivalent) and 4 GB RAM)
Have a backup power source or a nearby backup location available (30 minutes or less) in the event of outages.
Able to work shifts between 7 am-8 pm, which will include weekends.
Preferred Qualifications (A Plus!):
Experience with International shipping and logistics.
Prior experience handling customer queries through social media channels.
A vibrant, youthful personality that aligns with the brands creative spirit.
Ready to Express Yourself?
If you meet these requirements and are ready to bring your self-confidence, quick learning ability, and support expertise to a brand that empowers individuality, we encourage you to apply.