Schedule: Monday - Friday 8am-5pm
Job description: The Specialist Account Manager main responsibility is to keep a direct and constant communication with the clients via email and phone calls to get information, provide updates and resolve questions on the front end of the booking and then the rest of the MSP operations team will take over once the shipment is approved / booked and opened by the Data Center.
Responsabilities: The role we are hiring for will be hyper focused on account management for the MSP INTL TEAM. *Getting new shipments from overseas and presenting the rates and routings to the customer for approval. *Working with our partners overseas for best rates and routing based on the final delivery location. *Working with our Data Center team on getting bookings opened in Cargowise. *Keeping customers updated on shipment changes, all customer service functions. *Repeating the above process on each and every new shipment / customer. *Each candidate will be assigned specific accounts to manage.