Scheduler
Country: Colombia - Medellín - Bogotá, - Barranquilla - Bucaramanga- Cali- Armenia
Shift days, hours and time zone: Sat - Wed 8:00 AM TO 5:00 PM CST
Job description: The Scheduler is responsible for maintaining the client and caregiver relationship and ultimately helps provide a best in home care experience for clients and employees. Plays the integral role in interfacing with caregiver staff in ensuring the proper caregiver and client match. Ensures that all referrals are received in an accurate, detailed manner and are properly handled. Performs various supervisory activities for scheduling appropriate caregivers to clients; timecard processing, where necessary; and monitoring of telephony system and other payroll responsibilities as needed. Performs other office coordination duties. Maintains a positive demeanor at all times and is able to effectively multitask in a high-functioning office environment. The core competencies for a Scheduler are: Verbal Communication, Adaptability, Likability, Customer Focus, Decision Making/Judgment, Organization, Stress Management, and Resourcefulness.
Responsabilities:
VERBAL COMMUNICATION Answers telephone, and takes inquiries or messages in an upbeat, professional manner.
Communicates continually with associates and clients to evaluate service.
Serves as liaison between associates and the Office Manager.
CUSTOMER FOCUS Responds promptly and courteously to all clients calls.
Receives referrals and inquiries on the programs of this company.
ADAPTABILITY Assists with sales, marketing and public relations efforts.
DECISION MAKING/JUDGMENT Maintains integrity in every interaction with caregivers and clients.
Ability to live the Right at Home vision, mission and core values.