Position Title: Intake Specialist (CSR experience) Salary: 2800.000 COP ( Base prestacional de 1820.000 COP & Aux extralegal de Vivienda de 950.000 COP) Start Date: January 6th, 2025 Location: [SMART OFFICE - Cra 51b 80-58, Alto prado. Piso 21, BARRANQUILLA, ATLÁNTICO] Shift days, hours and time zone: Availability from Monday to Sunday 2 days off randomly chosen by the operation. The time avalability that candidates should have will be from 8:00 a.m. to 8:00 p.m. (It does not mean that the person is going to work from 8 to 8, it means that the shift will be adjusted in that time frame, 10 hours per day, 45 hours per week, 1 hour of lunch and two breaks of 15 mins) Essential Job Functions
Confer with customers by telephone, email, and via SMS portal to provide information about services, status updates, and process new cases (minimum conversion expectations of 50% for calls and 70 % for SMS leads).
Contact customers to respond to inquiries and process on-line hires.
Performs other duties as needed guided by the management team. Knowledge, Skills, and Abilities
Skill in completing multiple tasks at once.
Skill in identifying and resolving customer problems.
Skill in oral and written communication, including English and Spanish communications.
Skill in operating office and technological equipment and software.
Ability to communicate professionally with coworkers and customers.
Ability to follow oral and written instructions
Ability to organize daily activities of self and others and work as a team player. Physical Demands
This is largely a sedentary role. Required Education and Experience
High school diploma. Preferred Education and Experience
One year of related experience. Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change over the process.