As a Gaming Player Support, you will be the initial contact for players using the different products from the portfolio from our client and from different countries. Review attentively to players needs and concerns; demonstrate empathy while maximizing the opportunity to build rapport with players. Demonstrate functional skills in communicating and explaining basic information regarding issues/concerns to the player with a focus on first-contact resolution.
Your role:
Clarify player requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking.
Review attentively to player needs and concerns; demonstrate empathy while maximizing the opportunity to build rapport with the customer.
Greet players courteously, friendly, and professional, using agreed-upon procedures.
Answer player questions about websites, products, processes, and benefits.
Maintain broad knowledge of client products and/or services.
Manage chat, emails, and messenger effectively with proper grammar and enunciation.
Process refunds as needed.
Qualifications:
English B2, B2+.
At least 6 months of experience with any Customer Support Operations Centre and Gaming Support.
Conversational and Customer Service Skills.
Verbal, written, and interpersonal communication skills.
Customer Service experience.
School Diploma or equivalent.
Ability to work in multiple technical mediums simultaneously while remaining attentive to the player and their concern
Technical aptitude and computer skills (e.g., Web-based applications, Mobile applications, )
Benefits and Perks:
Indefinite Contract.
Great job environment.
Apply now!