Department: Patient Services
Location: MEDELLÍN, CAMACOL - Carrera 63 49ª-31, Estadio Piso 9
Schedule: Lunes a Viernes 9-6 pm. Entrenamiento 9-5 Lunes -Viernes
Description
As a Patient Care Specialist, youll play a key role in ensuring smooth operations and outstanding patient interactions across all departments.
Key Responsibilities
Deliver a warm, friendly, and professional experience to every patient
Schedule, reschedule, and cancel appointments and procedures
Answer patient inquiries about basic medical tests and procedures
Provide clear instructions to patients for exams and procedures
Confirm appointments and manage incoming calls/messages
Explain financial obligations and process payments
Schedule referral appointments and follow-ups
Verify insurance details and inform patients of uncovered fees
File and manage patient documents accurately
Requirements
Education & Experience
1+ year of experience in customer service, reception, or a medical office/clinical setting
Professional proficiency in English (speaking, writing, comprehension)
Skills & Knowledge
Basic understanding of medical terminology and U.S. health insurance
Strong computer skills and proficiency in Microsoft Office (Word, Excel, Outlook)
Excellent communication, organization, and interpersonal skills
Great telephone etiquette and attention to detail
Ability to build rapport with patients and work independently