Job Title: Team Lead
Location: Barranquilla, Atlántico, Colombia
Employment Type: Permanent
About the Role
We are looking for a proactive and people-oriented Team Lead to join our clients team in the healthcare BPO sector. In this role, you will be responsible for managing team performance, delivering coaching and training, supporting KPI goals, and leading initiatives to reduce attrition and improve service quality.
Responsibilities
Manage team performance and monitor KPIs through regular reports and analysis
Conduct coaching sessions and performance reviews with team members weekly
Support the onboarding and ramp-up of new hires, ensuring KPIs are achieved
Address escalations and provide timely guidance to resolve issues
Ensure quality audits and compliance with regulatory and internal policies
Supervise attendance and adherence to procedures
Implement team strategies to reduce attrition and retain high performers
Promote a positive work environment and help the team achieve objectives
Collaborate with clients or third parties to resolve issues and align expectations
Ensure full compliance with all organizational standards and regulatory frameworks
Requirements
Minimum 1 year of experience as a Lead or Supervisor in a healthcare BPO environment
Excellent verbal and written communication skills
Strong knowledge of reporting tools: Excel, Word, PowerPoint
Bachelors degree in any field
Preferred Qualifications
Familiarity with quality frameworks (QMS, ISMS, EMS, EHS) and data privacy practices
Strong coaching skills and leadership presence
Salary & Benefits
Salary: COP 4,500,000 + COP 500,000 performance bonus
Schedule: 5 working days, 2 days off (rotational shifts up to 40 hours/week)
Modality: On-site
Contract Type: Permanent / Indefinite-term
Who We Are
Talent where you need it, when you need it!
SGF Global is a leading specialized talent solutions provider dedicated to connecting highly qualified professionals with opportunities across multiple sectors. We offer contract, temporary, and permanent hiring solutions for roles in technology, finance and accounting, engineering, marketing and creative, legal services, administrative and customer support, energy, oil and gas, telecommunications, manufacturing, aerospace, life sciences, mining, and utilities.
At SGF Global, we work to put you in the best position to succeed. We provide access to top-tier positions, competitive compensation, attractive benefits, and free online training. Stay on top of every opportunity, anytimeeven on the go