If you have experience in Customer Service make the change and start your career as a Legal Assistant!
Job Description: As a Legal Assistant, youll be the first point of contact between our company and our clients, providing legal advice to people with traffic tickets in the U.S. in the following regions: North Florida South Florida Georgia
Functions:
Confer with customers by telephone, email, and via SMS portal to provide information about services, status updates, and process new cases (minimum conversion expectations of 50% for calls and 70 % for SMS leads).
Contact customers to respond to inquiries and process on-line hires.
Performs other duties as needed guided by the management team.
Knowledge, Skills, and Abilities:
Knowledge of company services, policies, and procedures.
Skill in completing multiple tasks at once.
Skill in identifying and resolving customer problems.
Skill in oral and written communication, including English and Spanish communications.
Skill in operating office and technological equipment and software.
Ability to communicate professionally with coworkers and customers.
Ability to follow oral and written instructions
Ability to organize daily activities of self and others and work as a team player.
Position Type and Expected Hours of Work
This is a full time position (45 hours/work week) 2 days off per week.
Training schedule: Monday to Friday 8am a 6pm for 2 weeks
Operating Hours: Rotating shifts from 8 AM - 6 PM, 9 AM - 7 PM, and 10 AM - 8 PM
On Site: Cra. 51B 80-58, Piso 21, Edificio Smart Office Center, Barranquilla
Requirements:
Legal assistant or Customer service representative with minimum 6 months of experience
Good multitask skills
Preferable with sales knowledge
¡Join the Solvo Wolfpack!