Were hiring a Site Operations Manager. This role involves team leadership, operational oversight, talent retention, and facilities management, ensuring alignment with local labor laws and U.S. healthcare standards.
Key Responsibilities:
Lead and coach large bilingual teams to meet SLAs, KPIs, and quality goals.
Oversee hiring, onboarding, and employee engagement initiatives.
Manage site infrastructure and vendor operations (security, cleaning, utilities).
Ensure compliance with Colombian labor law and HIPAA regulations.
Requirements:
Bachelors degree in Business, Healthcare, or related field.
5+ years in BPO leadership; 2+ years in healthcare sector.
C1 English level
Experience with CRM, WFM, QA tools, and managing 100+ staff.
We Offer:
Competitive monthly salary: COP $13.500.000
Schedule: Monday to Friday 8:00am - 5:00pm
Permanent Contract