Job description
This is an online marketplace that empowers hotels and partners to maximize distribution while helping travelers find more choices and the best rates, with more than a million properties worldwide and travel-related websites, the company truly demystifies the hotel booking process for both consumers and hotels.
Role Description (Job Purpose)
As a sales representative, you will be able to interact with our clients to offer them the best accommodations, determine the best travel options based on their needs, and provide general information about travel services. The sales representative helps and guides customers through the best options in regards to hotel reservations within the United States and Canada. As a Travel advisor, you will be able to recommend and sell to our customers the best hotels and places where a person can lodge based on their budgets and needs.
Primary Responsibilities and Duties:
Listen and guide the conversation to proactively solve problems promptly with all types of customers in all circumstances.
Be a trusted advisor by offering informed and insightful recommendations that provide the very best traveler experience in each situation.
Adapt and change as requirements of the business change.
Be responsive to clients needs and issue resolution with excellent communication and follow-up.
Provide outstanding services including reconfirming itinerary details within 24-48 hours, which may include but is not limited; to hotel room confirmation and upgrade request, confirmation, status monitoring of the reservation, amenities, etc.
Being able to handle different personality traits from different types of customers always maintaining amiability and respect.
Conduct daily heavy prospecting of new clients.
What do we offer? Working Conditions
Free transportation within the city skirts
Discount programs for all our Allies
Referral Bonus
Attendance Bonus
Growth & Promotion opportunities
Health insurance
Free health care on site
Free mental health care
Qualifications - Requirements:
High School diploma or GED or equivalent
Strong written/verbal communication experience
Strong Customer Service skills
Basic computer skills
80 % English proficiency
6 months or 1+ years of sales experience
Soft Skills
Self-motivation
Confidence
Problem-solving
Attention to detail.
Organization
Flexibility
Dynamic
Committed & responsible.
Confident
Negotiation Skills
Assertive communication
Ability to work under pressure.