Youre the player were missing on this TOP Team!
Were looking for a Collections Expert. The expert must be able to understand, classify and analyze the reason why the customer is calling and the appropriate procedure to resolve it. Representatives carry out activities such as preventive or traditional collection based on good communication and persuasion in order to achieve the highest number of payment promises / settlement of customer debts through outbound calls according to the product or service of the line of business in different types of industries.
What youll be doing:
Make outbound calls and receive inbound calls from customers.
Confirm customers identity and verify account information and status of reservations.
Based on active listening, communication and persuasion, representative creates an environment and a relationship of trust with clients.
Provide exceptional customer service assistance.
Achieve the highest volume of payment promises or recovery-payments through the correct management of each contact-interaction and maximum use of the tools at your disposal (databases).
The TOP Team is looking for someone who:
Has a 80% and up English level.
Enjoys helping others and solving situations with a positive attitude.
Is proactive, responsible, empathic, and a good listener.
Lets talk about benefits:
Hiring Bonus: 1500.000
Attendance bonus: 1000.000
Bonuses for general KPIs.
Long-term contract.
Employee fund.
Volunteer programs.
Career plan.
Conditions:
English B2
42 hours per week
Schedules: 8:00am 6:00pm / 9:00am 7:00pm / 10:00am 8:00pm with 2 days off
Basic Salary: COP $2.650.000
Location: Barranquilla Centro comercial Blue Gardens