Job Title: Team Leader
Temporary
About the Role
We are looking for a results-driven and communicative professional to join a fast-growing outsourcing firm. In this role, you will contribute to leading a team of bilingual customer support representatives, ensuring the achievement of performance quotas, and optimizing team productivity and call quality.
Responsibilities
Oversee, guide, and motivate a team of customer support representatives on a high-volume outbound project.
Ensure the team meets daily, weekly, and monthly call and performance quotas.
Provide feedback and coaching to improve the teams sales skills and objection-handling techniques.
Monitor and maintain accurate records of team interactions with prospects through the CRM system.
Requirements
Experience in outbound calling and sales.
Exceptional communication skills, both verbal and written.
Proficiency in CRM tools (e.g., Salesforce, HubSpot) to track and document interactions accurately.
Strong ability to lead and motivate a team to achieve performance goals.
2 years of experience as TEAM LEADER.
Previous experience working from home
Previous experience leading a virtual team
Preferred Qualifications
Experience in sales, lead generation, or appointment setting.
Industry knowledge and negotiation skills.
Salary & Benefits
Salary: $4.000.000 COP
Work From Home: Enjoy the flexibility of remote work while being part of an established organization.
Growth Opportunities: Work with high-growth companies and gain exposure to dynamic industries.
Supportive Culture: Join a diverse, equitable, and inclusive team that values collaboration and professional development.
Who We Are
Talent where you need it, when you need it! SGF Global is a leading specialized talent solutions provider dedicated to connecting highly qualified professionals with opportunities across multiple sectors. We offer contract, temporary, and permanent hiring solutions for roles in technology, finance and accounting, engineering, marketing and creative, legal services, administrative and customer support, energy, oil and gas, telecommunications, manufacturing, aerospace, life sciences, mining, and utilities.
At SGF Global, we work to put you in the best position to succeed. We provide access to top-tier positions, competitive compensation, attractive benefits, and free online training. Stay on top of every opportunity, anytimeeven on the go.