We are a multinational company that works in the telecommunications sector or BPO focused on customer service currently in constant growth in Colombia. We want you to be part of this great team.
We are looking for the position of Trilingual Quality Analyst, that achieves the targets given by the client as well as the internal targets to ensure that the goals are achieved on all the levels.
Requirements to apply:
Candidate must be a graduate in any stream.
Experience as a Quality Analyst, desirable.
Candidate must have BPO experience.
ISO / COPC certification will be appreciated.
Travel Diploma will be appreciated.
Excellent oral, written and interpersonal communication skills.
English Level: B2.
Portuguese Level: B2.
Exceptional listening and analytical skills.
Intermediate level of knowledge/expertise with PC hardware and software (Word and Excel).
Intermediate to advanced level of knowledge with Internet technology; familiarity with cable modem technology desired.
Strong knowledge of customer care processes and techniques.
Demonstrated ability to work well in a team environment.
Dedication to providing exceptional customer service.
Job Responsibilities:
Responsible for developing and implementing quality management procedures and systems.
To review business statistics.
To determine and document any areas that may need improvement.
To review the current policies and improvise plans to improve upon the existing quality standards.
To review and analyze the effectiveness of the modifications made.
Effective communication and report writing skills.
Excellent analytical abilities to grasp the key points from complicated details.
BQ Management.
Transaction Monitoring.
To do TNI when required.
Quality Calibrations.
Knowledge Calibration.
Designing Action Plans.
We Offer:
Indefinite term contract + benefits according to law.
3.600.000 Base Salary.
Professional growth in the company (professional career).
Biweekly payments.
Immediate hiring.
Full availability + 2 days off per week.
WFO.
About IGT Solutions
IGT Solutions (IGT) is a leading BPM, Technology and Digital Services and Solutions Company committed to deliver innovation and business excellence across the entire spectrum of Travel, Transportation and Hospitality domain.
Established in 1998, with 100% focused on the Travel industry, we have more than 70 marquee customers globally. IGT serves 4 in top 5 Airlines, 4 out of Top 5 Travel Companies, 4 out of Top 5 Hospitality companies. We provide digital contact center services, travel technology and innovative digital services and solutions for 100+ travel processes including Reservations and Sales, Customer Service, IROPS Management, Baggage Helpdesk, Crew Helpdesk, Chatbots, Robotic Process Automation, Travel Analytics and Social Media Services.
IGT employs more than 11000 travel experts globally with 100% focus on travel domain, providing services to Airlines, Travel Management Companies, Online Travel Agencies, Travel Technology Companies, Hotels, Railways, Airports, Cruises, Car Rental and Logistics. IGT is ISO 27001:2013, CMMI SVC Level 5 and ISAE-3402 compliant for IT, and COPC® Certified v6.0, ISO 27001:2013 and PCI DSS 3.2 certified for BPO processes. The organization follows Six Sigma rigor for process improvements.
IGT Solutions provides equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these groups.