Trilingual Customer Service Representative
Join the Foundever Team in Bogotá!
At Foundever, we are proud to be a global leader in the customer experience (CX) industry. With a workforce of 170,000 associates across the globe, we empower outstanding experiences for over 750 of the worlds largest and most innovative brands. Our mission is to provide best-in-class CX solutions, combining technology and expert knowledge to ensure seamless interactions for customers in the moments that matter.
If youre seeking a rewarding career, Foundever is looking for talented bilingual professionals from various backgrounds to join our thriving team! With over 6,000 associates in Colombia, youll find a vibrant and inclusive workplace that values your unique perspective and contributions.
Our Core Values
Creativity: Make it simple, lead the change.
Commitment: Aim for better, impact for the good.
Connection: Share experiences, grow together.
What Youll Do
As a Bilingual Customer Service Representative (Spanish and English), you will play a crucial role in delivering exceptional service to our customers. Your responsibilities will include:
Answering incoming calls to our customer service lines.
Providing professional and efficient service assistance.
Completing necessary training and adhering to quality standards.
Who Were Looking For
We invite candidates from various professions who possess:
A minimum age of 18 years.
A High School Diploma.
Proficiency in English (B2+ level) French (B2+ level) coupled with fluency in Spanish.
Colombian citizenship or a valid work permit.
Desired Skills
Excellent written and verbal communication skills in English and French.
Ability to communicate effectively, positively and clearly.
Strong customer service acumen and empathetic engagement.
Ability to build rapport and trust with customers through active listening and understanding.
Proficient PC skills and ability to multitask.
Detail-oriented with accurate data entry capabilities.
Why Prefer Foundever?
Additional Perks
Referral Program: Enhance your earnings by referring friends, eligible for bonuses and prizes.
Recognition Programs: Join an elite club for high performers with unique benefits and incentives.
Health & Well-being Initiatives: Participate in our EverBetter program focused on your mental and physical health.
Engaging Activities: Enjoy various fun on-site and virtual events that foster community and connection.
Career Growth: Explore opportunities for advancement within Foundever, with prospects locally and globally.
Ready to Elevate Your Career?
If youre excited about being part of an award-winning workplace in Bogotá and making an impact in the customer service industry, apply now! At Foundever, your future is bright, and we cant wait to welcome you to our diverse and talented team.