We are seeking a highly motivated Technical Support Engineer to join our dynamic team. As a Technical Support Engineer, you will be responsible for providing exceptional technical support to our customers, resolving issues related to IoT devices and web applications. Your primary goal will be to build product expertise, deliver outstanding customer experiences, and collaborate effectively to drive resolutions.
Job Responsibilities:
•\tCommunicate complex information in a simplified and clear manner.
•\tBe able to demonstrate curiosity and a proactive problem-solving mindset to implement sustainable solutions.
•\tUnderstand and empathize with customers when interacting with a wide range of different personality types.
•\tCollaborate with product, program, marketing and engineering teams.
•\tAct as costumer voice and define and implement innovative solutions.
•\tProvide outstanding customer support using tools such as Zendesk, Jira, Confluence Salesforce.
What You’ll Need:
•\tBasic Understanding of supporting and using Windows and Linux operating systems
•\tBasic Understanding of support tools like Zendesk, Jira, Confluence Salesforce.
•\tBachelor’s degree or studies in Computer Science or a related field is preferred.
•\tExcellent English skills to communicate both verbal and written.
•\tAbility to work in a fast-paced environment.
•\tAbility to work in a high pressure, highly flexible environment.
•\tBasic understanding of MQTT and cellular network protocols desirable.
Questions:
1.\tOSI model
2.\tMac address
3.\tGetaways
4.\tIp Address difference between Private and public IPV4
5.\tLinux- Command lines. Discs.
6.\tWindows ram disc registry, certificates in store, users, active directory, installing packages, Ram utilization, network utilization, checking logs.
7.\tCloud technology- Cloud providers. Cloud service models.