As a Bilingual Medical Intake Representative, you will remotely manage the initial patient experience, handling phone and patient portal communications, registering patients, scheduling appointments, and coordinating patient needs with empathy and efficiency.
Hourly Rate: The equivalent of US$ 4.6 per hour in the applicant’s local currency
Number of Paid Hours Per Week: 40 hours
Schedule: Monday Friday 8:30 AM 5:00 PM (California, USA Time) (30-minute unpaid lunch break)
Work Arrangement: Work from home
Contract: Independent Contractor
Side Note: Since this is a permanent work-from-home position and the arrangement is that of an “Independent Contractor,” the selected candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.
Responsibilities
Remote Communication Management: Answer and direct incoming calls professionally, handle patient inquiries, and manage electronic correspondence to ensure timely follow-up.
Patient Registration: Accurately register new patients in the Electronic Medical Record (EMR) system, ensuring data integrity by double-checking entries.
Document Coordination: Send messages to new patients, providing necessary forms and deadlines to ensure efficient information collection.
Scheduling: Schedule and confirm patient appointments, managing the calendar to optimize workflow and patient satisfaction.
Secure Data Handling: Uphold confidentiality standards and comply with HIPAA regulations, ensuring the secure management of patient information.
Accountability in a Remote Environment: Provide daily activity summaries to the supervisor and maintain open communication to ensure consistent productivity and support.
Requirements
Fluent in Spanish (bilingual proficiency required).
Customer service experience required; a background in healthcare or the medical field is preferred.
Independent Contractor Perks
Permanent work-from-home opportunity
Immediate hiring
Steady freelance work
Reminder
Apply directly to the link provided; you will be redirected to BruntWork’s Career Site. You must apply using the said link to complete the initial requirements, which includes pre-screening assessment questions, technical check of your computer, and voice recording. APPLICATIONS WITH COMPLETE REQUIREMENTS WILL BE PRIORITIZED.