Youre the player were missing on this TOP Team!
The CSR will have the opportunity to support a global leader in the entertainment and gaming industry providing attention to Sony PlayStation players from different countries through voice interactions to solve doubts, make clarifications, modifications or cancellations of any products or service. The representative will aim to help players with their problems in a professional manner guaranteeing great customer experience.
What youll be doing:
Based on his active listening, communication, and customer orientation, the representative creates an environment and a relationship of trust.
Provides a service with empathy and interest in customer needs, always showing professionalism, availability and a positive attitude.
Capable of solving doubts or concerns and provides alternatives to problems related to a product or service through the use of various internal tools (telephone, chat, mail, etc.) and external (customer platforms), always thinking of satisfaction the clients.
Possess multiple skills to support omni-channel and have the ability to handle voice calls, chats, social media inquiries seamlessly and with high quality.
Provide effective and timely follow-up in cases that require it, avoiding affecting customer satisfaction.
Works together with their peers and local leaders to resolve the situation and achieve customer satisfaction according to quality standards and their metrics within the companys policies and line of business.
Creative problem solver with excellent troubleshooting skills and working in the grey
Required Skills & Qualifications
Process Excellence (Dependable and Result Oriented)
Entrepreneurship (Creative and Inquisitive)
Solution Orientation (Ability to Multitask)
Emotional Intelligence (Calm under pressure)
Critical Thinking (Optimistic and Resilient)
Open Mindedness (Adaptable and Flexible)
Collaboration (Influential and Charismatic)
Communication (Socially Confident)
Persuasiveness (Communication)
Customer Oriented (Process Excellence)
Problem Solving (Solution Orientation)
The TOP Team is looking for someone who:
B2 English level.
Enjoys helping others and solving situations with a positive attitude.
Proactive, responsible, empathic, and a good listener.
Lets talk about benefits:
Long-term contract.
Employee fund.
Volunteer programs.
Career plan.
Life insurance coverage.
Conditions:
English B2
42 hours per week
Schedules: 10:00 a 20:00, Weekends off
Salary: COP $2.315.000 / MO + performance bonuses
Location: Presential Northpoint (Ak 7 155C-30)
This is what sets us apart:
We are experts in global digital business services in 100 countries with nearly 500,000 employees worldwide! Great Place To Work® has certified us as one of the best places to work in the country and the world. We dont stop innovating and we always go beyond.
At TP, we champion diversity, equity, and inclusion in every connection. We value the unique perspectives and identities of our clients and colleagues, fostering an inclusive culture where all voices are heard, valued, and respected. Our commitment to diversity strengthens our connections, drives meaningful impact, and shapes a more equitable world.
Make a difference with the TOP Team!