Integration Engineer – NICE Sales Performance Management (SPM)
Company: Sutherland, supporting NICE – a leader in Sales & Service Performance Management solutions used by Global 2000 companies to boost sales productivity, efficiency, and employee performance.
Role Overview:
The Integration Engineer is a client-facing role responsible for implementing, integrating, and supporting NICE’s SPM application suite. The position requires strong technical expertise to design and deliver integration solutions, configure applications, and maintain system performance while collaborating closely with clients and internal teams.
Key Responsibilities:
- Deploy and integrate NICE applications with enterprise systems via ETL, APIs, web services, SQL, and scripting.
- Configure reports, workflows, and data models (incl. MicroStrategy).
- Troubleshoot, resolve, and document customer issues; provide ongoing system maintenance.
- Collaborate with clients to gather requirements, map data, and design solutions.
- Share best practices, suggest product improvements, and support continuous enhancement.
Qualifications:
- Bachelor’s degree in Computer Science (or equivalent).
- 5+ years in customer-facing technical roles;
- Excellent communication skills in English (B2+).
- Strong technical foundation in Linux, shell scripting, SQL/PL-SQL, and enterprise integrations.
- Experience with AWS/cloud platforms, REST APIs, web technologies, and RDBMS (Oracle, SQL Server, PostgreSQL, DB2).
- Familiarity with BI tools (MicroStrategy, Tableau, Power BI) and ETL platforms (Informatica, Talend, AWS Glue).
- Knowledge of CRM (Salesforce) or ERP (Oracle/SAP) is a plus.
- Willingness to travel up to 10%.
Ideal Candidate:
A technically skilled, client-focused professional with strong problem-solving abilities, a passion for technology, and the ability to bridge business and technical requirements.
This is a hybrid position in Bogotá, Colombia.