Senior Collections Specialist B2C
We are seeking a Senior Collections Specialist to join our Bill to Cash (B2C) team. You will manage customer collections, focusing on aged invoices and established collection strategies, while providing excellent customer service to resolve discrepancies and open balances.
You will collaborate with cross-functional teams, perform account reconciliations, issue periodic statements, and support AR reporting. As a subject matter expert, you will help improve collection processes, propose solutions, lead training, and ensure compliance with SGS policies. Your expertise will be key to efficiently managing complex collections and achieving SLAs and KPIs.
Requisitos
Education: Finance, Accounting, Business Administration, Economics, Engineering, or related fields.
Experience: Minimum of 3 years in related roles.
Skills:
Excellent customer service skills, including active listening, empathy, problem-solving, and conflict resolution.
Strong written and verbal communication skills, focused on relationship-building and understanding customer needs.
Proven ability to work effectively in challenging, high-pressure, and potentially conflictive situations.
Analytical and problem-solving skills, including data analysis, process improvement, and technical problem resolution.
Experience working with clients B2C and diverse cultural backgrounds and understanding of global business practices.
Proven ability to work independently and collaboratively in a team environment.
Adaptability and flexibility to manage change effectively.
Positive, growth-oriented mindset.
Technical Knowledge:
Proficiency in MS Office applications (intermediate level in Excel, Word, and PowerPoint).
Experience with Oracle E-Business Suite or similar ERP systems is desirable.
Note 1: Regarding technical knowledge, if not all requirements are met, the company will ensure compliance and development through inclusion in the training program.
Languages: B2, preferably in Business English.
Información adicional
Base salary: $4,800,250
Well-being allowance: $500,000
Language bonus: $800,000 per month
Commissions: Fixed at $900,000 per month for the first 3 months; thereafter, commissions will be performance-based