Position Overview:
The Live Receptionist at Jobsity plays a critical role in delivering exceptional customer service by handling a high volume of inbound calls. The ideal candidate will be a proactive, detail-oriented individual with excellent communication skills and the ability to multitask effectively in a fast-paced environment.
Key Qualifications:
Communication Skills:
Fluent in English with exceptional verbal and written communication skills.
Ability to maintain a professional, friendly, and empathetic tone during calls.
Strong active listening skills to understand customer needs and provide accurate responses.
Technical Proficiency:
Experience using CRM platforms or call center software (preferably Genesis).
Comfortable navigating multiple scripts and tools simultaneously.
Basic troubleshooting skills to resolve minor technical issues independently.
Call Handling Expertise:
Proven ability to handle a high volume of calls (150+ calls per day) while maintaining quality and accuracy.
Skilled at managing call flow, minimizing hold times, and ensuring customer satisfaction.
Ability to adapt to different customer personalities and de-escalate tense situations.
Attention to Detail:
Strong organizational skills to accurately document call details and follow up on customer requests.
Ability to follow scripts and protocols precisely while personalizing interactions.
Multitasking and Time Management:
Ability to prioritize tasks and manage time effectively in a fast-paced environment.
Comfortable switching between calls, scripts, and systems without compromising quality.
Customer-Centric Mindset:
Passion for delivering exceptional customer service and creating positive experiences.
Professionalism and Reliability:
Punctual, dependable, and committed to meeting performance metrics.
Ability to work independently and as part of a team in a remote setting.