Iron Mountain is seeking a Billing Analyst, Billing Services to join our GBS team in Bogota.
English fluency is a must as this role will be in daily contact (both written and verbal) with internal and external Iron Mountain customers in the US & Canada.
Responsibilities:
The primary purpose of this role is to lead e-billing solutions for customers, new or existing, that are requesting invoice data to be made available in a third party online AP portal (Ariba, Coupa, etc.). The successful candidate will be able to develop and maintain effective working relationships with: Customer Care, Commercial Team members, Revenue Management, GBS hub locations and SKP / Oracle / Secure base IT system support to ensure end to end responsibilities and processes are fully implemented, documented, and understood by all internal and external parties.
Be the subject matter expert for e-billing initiatives for IMNA
Maintain an active understanding of current IMNA invoice presentment global policies and procedures to align customer requirements with internal IM capabilities and cost constraints
Assist in oversight of GBS billing team members in Bogota
Manage/Liaison to Billing Services Providers to ensure accuracy and timeliness of invoice delivery and related online portal
Produce and share daily, weekly, and/or monthly metrics of billing service KPIs associated to portal-based billing
Collaborate with customer facing teams to ensure a positive customer experience in the overall billing services arena (customer care/commercial team) and related processes
Liaison to IT for Billing Services and the commercial teams as it relates to non-standard invoicing processes that involve 3rd party customer AP solutions (systematic transmission of invoice data or manual entry)
Lead Continuous Improvement initiatives across the Billing Services arena where opportunities to either increase outputs, implement efficiency measures, or improve quality exist
Manage through new product introductions/releases to ensure adherence to billing policy/procedures/system requirements to ensure continued alignment of customer expectations with IM capabilities
Collaborate with GBS leadership internationally to understand and share best practices, align priorities, and leverage global capacity
Drive service oriented environment for internal/external customers ensuring SLAs are delivered timely and accurately
Ensure accuracy and timely completeness of SOX controls where applicable
Key Skills, Requirements and Competencies:
Education/Experience: 4-year college degree / 3 5 years required, 5 - 8 years preferred
3-5 years billing experience involving e-billing presentment
Experience working with and managing vendor relationships a plus
Automation IT experience is important
Ability to understand and support peak billing workloads and balance with the business need of speed, accuracy, and focus on efficiency and cost effectiveness and continuous improvement
The successful candidate will be internally and externally customer focused, have demonstrated leadership and problem solving skills including the ability to quickly involve the right team members
Strong leadership and motivational skills
Ability to quickly ramp up knowledge of Iron Mountains billing and financial systems
Strong Microsoft Excel and/or Google Sheets skills
Experience in SQL and/or XML strongly preferred
Strong analytical and organizational skills a must
Excellent issue remediation history
High energy level with strong work ethic
Ability to think strategically, and act tactically
Excellent English written and verbal communication skills
Ability to effectively interact with varying position levels including senior management
Strong interpersonal and diplomacy skills, positive attitude and teamwork driven
This role will assist with general oversight of a team of 15 employees but have no direct reports
The successful candidate will be able to build bridges with his/her upstream customers and anticipate upcoming work level peaks and new programs