Were Hiring: Senior Product Manager Partner Experience
Remote
About the Role
Aurora is seeking a Senior Product Manager to take ownership of the Partner Experience on our Platform. This high-impact role is central to transforming how agents and ISV partners onboard merchants, receive payouts, and scale their businesses.
Youll lead the modernization of our CRMour internal engine for underwriting, onboarding, terminal setup, installation, and payoutsinto modular, API-based services that empower our partners and drive operational excellence.
Your Key Responsibilities
Own the end-to-end Partner Experience domain, from merchant application to boarding
Streamline onboarding to reduce time-to-revenue and improve internal handoffs
Lead the deconstruction of Rise CRM into scalable, service-oriented architecture
Collaborate with internal teams (Sales Ops, Support, Underwriting) to uncover and resolve operational pain points
Drive cross-functional delivery with Engineering
Ensure go-to-market readiness, including training, documentation, and support
Foster data-informed decision making and continuous product iteration
What You Bring to the Team
8+ years of experience in product management, especially for internal tools or partner platforms
Deep understanding of sales operations, underwriting, or residual payout systems
Proven track record of modernizing legacy platforms
Strong cross-functional leadership and communication skills
Strategic thinker with a bias toward clarity, simplicity, and delivery
Nice-to-Haves
Experience in fintech, payments, or merchant onboarding
Familiarity with RevOps, ISV/agent programs, or CRM tools like Zendesk, Pendo, or HubSpot
What We Offer
Competitive salary + bonus + equity opportunities
Health, dental, and vision insurance
Company-paid life insurance
401(k) with employer match
Generous PTO + paid holidays
Fully remote role with optional travel
Why Join Us?
Groundbreaking payment technologies
Fast-paced, people-first culture
National reach with real opportunities for advancement
Work remotely with flexibility and purpose
Ready to lead the future of partner success?
Apply now to become part of a high-growth team thats transforming payments through innovation and impact.