We only accept applications from candidates who are fluent in English and have at least 1 year of experience in bilingual customer service.
Hours: Monday through Sunday, rotating shifts with 2 weekends off per month + 2 weekdays off
Shift 1 8:00 AM 6:00 PM
Shift 2 11:00 AM 9:00 PM
Location: Calle 72 8-24 Ed Suramericana
Required languages: English C1
Job description:
We are looking for a Legal Intake Specialist to assist clients in the tax preparation process. This role involves guiding users through documentation, scheduling appointments, and ensuring accurate record-keeping. The ideal candidate is empathetic, detail-oriented, and comfortable handling sensitive information in a fast-paced environment.
Responsibilities:
Answer inbound calls and assist walk-in clients
Guide users through tax preparation and portal usage
Clearly explain documents and forms
Document tasks and follow-ups in CRM systems
Schedule appointments and maintain organized records
Support admission specialists with documentation
Ensure integrity and completeness of collected documents
Participate in team meetings and share updates
Requirements:
C1 level of English
Minimum 1 year of experience in customer service
Strong multitasking and organizational skills
Ability to handle sensitive information with discretion
Excellent verbal and written communication