Intake/Legal Assistant
Monday-Friday 8:30 am - 6:30 pm EST (7:30am - 5:30pm COL)
Only in Medellin - CAMACOL - Cra 63 49ª-31, Edificio Camacol Barrio El Estadio. Piso 9
Job description: We are seeking a proactive, empathetic, and detail-oriented Intake/Legal Assistant to support our dynamic law firm. This role combines the administrative precision of a Legal Assistant with the client-facing responsibilities of an Intake Specialist. The ideal candidate will be a confident communicator, capable of handling sensitive legal matters while providing a welcoming first impression to potential clients.
Responsibilities:
Answer inbound calls and provide compassionate, professional support to potential and existing clients
Schedule initial consultations and manage attorney calendars, ensuring optimal time allocation
Assist in client intake and onboarding, including data entry and internal coordination
Prepare, format, and organize legal documents, correspondence, and presentations
Maintain electronic files and ensure confidentiality of sensitive information
Follow up with potential clients who have not yet signed agreements
Perform general administrative tasks and support attorneys as needed
Skills and qualifications - Hard and soft skills:
Minimum 1 year of experience in legal intake, customer service, or legal assistant roles
Excellent spoken and written English; able to communicate with empathy and clarity, even with challenging clients
Strong organizational and time management skills
Proficiency in Microsoft Office Suite and legal software (e.g., Clio, MyCase, or similar)