At Vitech Consulting, we are looking for an IT Consultant with excellent English communication skills and a strong customer service orientation. This role is ideal for tech-savvy individuals who enjoy solving problems, supporting users, and working in a dynamic, international environment.
As an IT Consultant, you’ll be part of a collaborative team that interacts with global clients, provides technical support, documents solutions, and ensures a great user experience.
Responsibilities
As a member of our team, you will:
- Take on a wide variety of tasks involving client interactions.
- Listen to client issues, document them, and coordinate a timely resolution.
- Work across a diverse set of computers, devices, servers, and applications.
- Diagnose and resolve desktop, software, and network problems related to functionality, connectivity, management, and monitoring, as well as other software and hardware issues.
- Document solutions and procedures in detail.
Qualifications
- Fluency in English is a must-have for this role, with a minimum requirement of C1 level proficiency.
- At least one year of experience in the field of IT.
- Strong customer service skills.
- Ability to explain technical issues to non-technical users in English.
- Solid knowledge of operating systems, desktop applications, email clients, and basic networking.
- Ability to manage and track a variety of technical and administrative tasks simultaneously.
- High attention to detail.
- A valid passport is required.
What We Offer
- Competitive salary with all benefits required by Colombian law.
- Startup environment with an inclusive, collaborative culture.
- A hybrid work model (combination of remote and in-office work).
- Excellent opportunities for learning and professional growth.
- Extensive training in tech and business tools.