Do you have strong technical skills, problem-solving ability, and a passion for delivering excellent customer support?
Join our team as a Customer Solutions Representative, where you’ll play a key role in supporting clients using our data-related products and solutions. We’re looking for someone analytical, detail-oriented, and proactive, who enjoys resolving technical issues and ensuring a seamless customer experience.
The Customer Solutions Representative provides frontline technical and account support for data delivery, ingestion, and account-related inquiries. This position combines technical expertise, analytical thinking, and customer-focused communication to ensure timely and accurate issue resolution while maintaining high levels of satisfaction.
What We’re Looking For
-Education: Bachelor’s degree in Information Systems, Business Technology, Computer Science, or a related technical field (or equivalent experience).
-Experience: 2–4 years in customer support, technical support, or data operations.
-Languages: Advanced English proficiency (written and spoken).
Technical Competencies:
-SQL (Snowflake): querying, filtering, joins, and data validation.
-REST API troubleshooting, authentication, and Postman usage.
-Knowledge of data delivery via SFTP, AWS S3, and Snowflake (CSV/JSON/XML).
-Understanding data ingestion into CRMs, data warehouses, and BI tools.
-Basic knowledge of cloud storage, authentication, and data transfer processes.
Soft Skills: Excellent communication, analytical thinking, ownership, and customer service orientation.
Main Responsibilities
-Provide first-line technical support for issues related to data delivery, ingestion, and account management.
-Maintain a deep understanding of data products and datasets to guide customers effectively.
-Ask clarifying questions to identify root causes and ensure full issue resolution.
-Troubleshoot, replicate, and document customer issues clearly.
-Collaborate with engineering, data quality, and product teams for escalations.
-Communicate proactively with customers about progress and resolution status.
-Maintain detailed case documentation to improve efficiency and response time.
-Identify and analyze recurring issues, proposing process improvements.
-Ensure adherence to SLAs and timely resolution of all cases.
-Contribute to process and tool enhancements across teams.
What We Offer
-Salary: $4.000.000.
-Contract Type: Full-time, permanent position.
-Work Modality: On-site (Cali, south part of the city).
-Schedule: Monday to Friday, full-time.
-Environment: Supportive, growth-oriented, and collaborative culture.
If you are passionate about technology, problem-solving, and delivering outstanding customer service, this is your opportunity to grow with a dynamic and data-driven organization.
Apply now and become part of a team that values expertise, ownership, and innovation!