'We are seeking highly motivated Customer Support Personnel to join our dynamic team. As Customer Support Personnel, you will be responsible for providing exceptional support to our customers, sharing information of their account and escalation handling as needed. Your primary goal will be to build product expertise, deliver outstanding customer experiences, and collaborate effectively to drive resolutions with different departments within the project.
Job Responsibilities:
•\tCommunicate complex information in a simplified and clear manner.
•\tBe able to demonstrate curiosity and a proactive problem-solving mindset to implement sustainable solutions.
•\tUnderstand and empathize with customers when interacting with a wide range of different personality types.
•\tAct as costumer voice and define and implement innovative solutions.
•\tProvide outstanding customer support using tools such as Zendesk, Jira, Confluence Salesforce.
What You’ll Need:
•\tExcellent communication skills: verbal, written, listening
•\tCommunicate complex information in a simplified and clear manner.
•\tUnderstand and empathize with customers when interacting with a wide range of different personality types.
•\tUnderstands and can effectively hold conversations with North American customers (e.g. understands common references, slang, and technical terms).
•\tAvailability to collaborate with Product, Program, Marketing and Engineering teams.
•\tTreats all customers with courtesy and respect.
•\tAct as customer's voice and define and implement innovative solutions.
•\tProfessional customer service skills: Solutions mindset, helping nature, passion for the Customer and the Customer Experience
•\tAnalytical problem-solving skills; linear and logical troubleshooting skills
•\tAbility to work in a high pressure, highly flexible environment.
•\tAbility to handle difficult or frustrated customers effectively; ability to set expectations and deliver information in a positive way
•\tPolished etiquette and delivery
•\tLanguage English B2 required
•\tBachelor’s degree or studies in Computer Science or a related field is preferred but not mandatory
•\tCX Experience of at least 6 months.
•\tOpen to work onsite
•\tExperience on salesforce will be appreciated.