Job Opening: Bilingual Customer Service Representative (English/Spanish) – Remote (Colombia)
Salary: COP 3,700,000 – 5,000,000 per month (depending on experience)
Type: Full-time, direct hire (not a staffing agency)
Location: Remote
Schedule: 8–12 hour shifts between 10 AM and 10 PM EST, including some weekends
Important: Video Submission Required
To be considered for this position, all applicants must submit a 60-second video in English. In this video, please introduce yourself, describe your experience in customer service and/or sales, and highlight your achievements. This step is essential so we can evaluate your spoken English and communication skills.
About the Role
We are a growing U.S.-based company looking for skilled customer service professionals to support our American client base in the pet care industry. This is a direct hire position with long-term growth potential within our team.
Because we serve U.S.-based customers, we require candidates with impeccable spoken English, excellent pronunciation, and the ability to communicate clearly and naturally on the phone. Experience supporting U.S. customers or working in a U.S. business environment is strongly preferred, as this ensures smooth and effective communication.
Minimum Requirements
Applications that do not meet these criteria will not be considered.
Fluent English (C1 minimum, C2 or near-native preferred)
Impeccable spoken English with excellent pronunciation and clarity, suited for working with U.S.-based customers
Fluent Spanish
At least one year of phone-based customer service experience, preferably with U.S. clients
Strong verbal communication and active listening skills
Typing speed of at least 40 words per minute
Familiarity with tools such as Zoho, HubSpot, Slack, Zoom, or Microsoft Teams
Quiet, professional home workspace with high-speed internet and reliable headset
Availability to work flexible shifts within 10 AM – 10 PM EST, Monday through Sunday
Responsibilities
Handle inbound calls to schedule appointments, answer questions, and provide support
Make outbound calls to follow up on inquiries and provide updates
Accurately document all interactions in the CRM system
Communicate with empathy, clarity, and professionalism
Participate in ongoing training and performance reviews
Application Instructions
To apply, please be ready to submit:
Your updated resume
Your expected monthly compensation (in COP)
Your email address
Your 60-second video introduction in English
Applications without the required video will not be considered. Please ensure your video demonstrates your spoken English ability and communication skills, as these are critical qualifications for the role.