Our Company:
Salvatech is passionate about delivering results with the best talent in each industry. We create innovative solutions, which deliver exceptional outsourcing services, creating value for companies to grow their staff abroad. At Salvatech, we pride ourselves on the amazing team culture we have built in our company! Seeing our employees happy and comfortable is one of our top priorities.
Location: Salvatech - Colombia Remote
Environment: Colombian and International Teams
Language: English Advanced
Full-time / Monday to Friday, 9:00 AM to 6:00 PM Pacific Time
Salary: $3.000.000 COP
Role Summary:
We are seeking a proactive and empathetic Customer Service Representative to be the first line of support for our customers, ensuring they receive outstanding service and technical assistance.
Responsibilities:
Serve as the first point of contact for customer inquiries and technical support requests via email, phone, and other communication channels.
Provide excellent customer service by responding to inquiries promptly and professionally, maintaining a high level of customer satisfaction.
Troubleshoot and resolve issues related to product usage, including data analysis, user account management, and system configurations.
Collaborate with internal teams, such as product development and engineering, to identify and resolve complex technical problems and ensure timely resolution.
Document and track customer interactions, including details of inquiries, issues, and resolutions, using our CRM system.
Educate users on product features and functionalities, offering guidance on best practices.
Identify opportunities to improve customer support processes, and provide feedback to the team for continuous improvement.
Stay updated on industry trends and advancements in educational technology to effectively address customer needs and concerns.
Qualifications:
Bachelors degree in a relevant field or equivalent work experience.
Previous experience in customer or technical support roles, ideally in the EdTech industry.
Advance English level (spoken and written) is required
Strong written and verbal communication skills, with the ability to explain technical concepts to non-technical audiences.
Strong problem-solving and analytical thinking skills.
Familiarity with educational software, learning management systems, or other digital tools used in education is a plus.
Comfortable using CRM and customer service software tools.
Self-motivated with the ability to work independently and as part of a team in a fast-paced environment.
Excellent organizational skills and attention to detail.
Ability to manage multiple priorities simultaneously.
Work Setup Requirements:
To perform this role effectively, you must have:
A quiet home office space to work optimally.
A stable internet connection (minimum 100 MB).
A laptop/desktop with updated software.
A secondary backup internet option to ensure reliability.