MUST HAVE:
Experience: 1+ year in customer service or call centers
Languages: Bilingual (English & Spanish)
Hiring Managers:
Job Description:
Answer calls with professionalism and empathy
Document and resolve inquiries
Provide excellent client service
Pay close attention to detail
Retain and document client/provider info
Principal Duties:
1 Conduct consultations for potential cases
2 Sign up new clients electronically
3 Set initial clinic appointments
4 Review inquiry calls/emails
5 Process and file legal documents
6 Meet walk-in clients & communicate with partner firms
7 Data entry and case documentation
Secondary Duties:
Collaborate with other departments
Connect clients with legal teams
Direct calls from insurance/medical providers appropriately
Skills & Qualifications:
Multi-tasking in fast-paced environments
Organizational & tech proficiency
Microsoft Word, Outlook, DocuSign
Office equipment handling
Excellent client service skills
Calm under pressure
Empathy and sympathy for clients
Workday: Full Time (FT)
Weekly Hours: 44
Vacancy Location: Bogotá only