Customer Service Representative
Location: Barranquilla CENTRO EMPRESARIAL LAS AMÉRICAS III | Full-Time | Industry: Retail / Luxury Goods
About the Role
Were seeking a Customer Service Representative who thrives in a fast-paced environment and values confidentiality, professionalism, and customer satisfaction. If youre passionate about delivering exceptional service and enjoy working with luxury products like jewelry and watches, this is the perfect opportunity for you!
Key Responsibilities
Safeguard company trade secrets and client data with utmost confidentiality.
Answer incoming calls promptly, efficiently, and with expert knowledge.
Verify and update customer information accurately.
Maintain detailed records of customer interactions and transactions.
Identify customer needs and offer tailored solutions.
Collaborate across departments to resolve customer issues.
Provide timely follow-ups to ensure customer satisfaction.
Accept coaching and feedback to continuously improve service quality.
Support new team members during training and onboarding.
Skills & Qualifications
Soft Skills:
Positive, empathetic, and professional attitude.
Calm and composed under pressure.
Strong verbal and written communication.
Team-oriented and collaborative.
Hard Skills:
Excellent organizational and multitasking abilities.
Experience in customer service or call center environments.
Knowledge of jewelry and watches is a plus.
Familiarity with CRM systems and call handling tools.