We only accept applications from candidates who are fluent in English AND French and have at least 6 months of experience in bilingual customer service.
Hours: Monday through Sunday, available from 9:00 AM to 9:00 PM. 44 hours per week with a 1-hour lunch break and 2 days off.
Location: Murano (Calle 40 sur 41-44) Envigado
Start date: October 24
Compensation: 4M
Required languages: English C1
Job description: We are looking for a Customer Service Representative (CSR) responsible for managing tickets via voice, email, and chat in Spanish and English. The ideal candidate will have excellent communication skills, the ability to work in a team, and a willingness to adapt to a dynamic environment.
Responsibilities:
Manage customer service tickets via voice, email, and chat in a professional and efficient manner.
Provide assistance with purchases, products, and related processes.
Escalate cases when necessary, maintaining constant communication via Microsoft Teams.
Prepare to handle calls in the future.
Complete and pass a written evaluation.
Maintain accurate records of conversations and follow up on cases.
Collaborate with the team to meet objectives and maintain a high level of service.
Requirements:
C1 level of French.
B2+ level of English
Previous experience in customer service.
Exceptional communication skills.
Availability for flexible hours.
Proactive attitude and ability to solve problems independently.
Proficiency with communication tools, especially Microsoft Teams.
Ability to successfully complete a written assessment.