Position Title: Intake Specialist
Location: Bogotá, Colombia
Office: Bogotá: Sura Rosales, Quinta Camacho Calle 72 8-24 Ed Suramericana
Shift: Availability from Monday to Sunday (Two days off which are continuous but are selected by the operation) The days off can be Frid - Sat // Sat-Sun // Sun-Mond.
Availability: from 7:00 am to 10:00 pm COL (the schedule will be given in this time frame)
Hours per week: 44
MUST HAVE:
Experience: 1+ year in customer service or call centers (BPO)
Languages: Bilingual (English & Spanish)
Job Description:
Answer calls with professionalism and empathy
Document and resolve inquiries
Provide excellent client service
Pay close attention to detail
Retain and document client/provider info
Principal Duties:
1 Conduct consultations for potential cases
2 Sign up new clients electronically
3 Set initial clinic appointments
4 Review inquiry calls/emails
5 Process and file legal documents
6 Meet walk-in clients & communicate with partner firms
7 Data entry and case documentation
Secondary Duties:
Collaborate with other departments
Connect clients with legal teams
Direct calls from insurance/medical providers appropriately
Skills & Qualifications:
Multi-tasking in fast-paced environments
Organizational & tech proficiency
Microsoft Word, Outlook, DocuSign
Office equipment handling
Excellent client service skills
Calm under pressure
Empathy and sympathy for clients