Job Opening: Customer Service Advisor
Location: Medellín, Antioquia
Language Requirement: English B2+ level
Schedule: Monday to Friday, with two days off per week
Employment Type: Full-Time
Role Overview
We are seeking a proactive and empathetic Customer Service Advisor to deliver exceptional online shopping experiences for a globally recognized brand. This role focuses on voice and email supportno chatand requires strong communication skills and a customer-first mindset.
Key Responsibilities
Respond to customer inquiries via phone and email
Resolve issues with a solution-oriented approach
Collaborate with the team to uphold high service standards
Maintain professionalism and attention to detail in every interaction
Requirements
English proficiency at B2+ level
Previous experience in customer service call center, 1 year
Clear and effective communication skills
Flexibility and ability to work independently
What We Offer
Continuous training and development
Supportive and collaborative work environment
Opportunities for professional growth
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