Role: Customer Service Agent
LOBs: Voice/Chat
English Level: B2+/C1
Training Schedule: 2 weeks, 8 am- 5 pm East (Tuesday-Saturday)
Training Date: June 24th
Operations Schedules: Tuesday-Saturday, 10:00 AM to 11 Pm Central (11:00 AM - 12:00 AM Eastern)
Salary: Base Salary + Performance Incentive
Role for Each Agent:
As a Customer Service Representative at Sephora, you will play a vital role in delivering an exceptional customer experience. Driven by our Passion for People, you will provide client support via chat, assisting with client inquiries, troubleshooting, and general support. Your strong communication skills, positive attitude, and commitment to client satisfaction will contribute to building lasting relationships with Sephoras customers.