As a Customer Care Specialist, you will provide a world-class experience to our customers through answering incoming customer questions from multiple channels including phone, chat, and email. You are driven with purpose to resolve solutions and act as an expert to help customers thrive. You are hungry to learn, deliver a hospitality mindset, and are excited to showcase our rapidly expanding hardware and software suite. To thrive as a Customer Care Specialist, you are resilient, motivated to deliver high quality customer interactions, and excel in ambiguous environments.
Responsibilities:
Leverage product knowledge and customer service skills to answer incoming calls, chats and/or casework from Customers.
Deliver a top tier customer experience through creative problem-solving and consistent probing, to craft accurate & timely outcomes for Customers.
Conduct procedures to escalate and coordinate the customer response in accordance with values.
Expand your knowledge of client hardware and software weekly through professional development time, trainings, knowledgebase articles, and the experience gained from performing the roll.
Skillsets Required:
English Language with B2 proficiency.
1 year of experience in customer service.
Schedule Flexibility.
Success operating independently and navigating competing priorities in a constantly changing
environment.
Proven track record of success navigating and troubleshooting technical tools.
Strong communication, organizational, and influencing skills.
Benefits and Perks:
Indefinite contract.
Great environment to work.
Career growth.