Overview
We are seeking a Collections Specialist to join our team. The ideal candidate will be
responsible for contacting customers with overdue accounts, negotiating repayment plans,
and resolving billing issues in a professional and courteous manner. This role is essential in
maintaining the company’s financial health by minimizing bad debt and ensuring timely
payments.
Key Responsibilities
Monitor accounts receivable to identify overdue accounts.
Contact customers to collect outstanding balances or arrange suitable payment plans.
Use tools such as credit bureau data, postal records, and online resources to locate
customers who have moved or changed contact details.
Maintain accurate records of all communications, collection efforts, and payments
received.
Resolve billing inquiries, disputes, and customer complaints promptly and
professionally.
Prepare and submit regular reports on the status of delinquent accounts and repayment
progress.
Collaborate with internal departments (e.g., Sales, Customer Service) to review and
reconcile account details.
Process payments and assist customers with refunds or billing adjustments as needed.
Skills and Qualifications
Must speak English fluently and natively.
Must have lived in the United States previously.
Strong verbal and written communication skills.
Excellent negotiation and problem-solving abilities.
High attention to detail and strong organizational skills.
Proficiency with debt collection and financial management software.
Ability to manage multiple cases in a fast-paced environment.
Professionalism, patience, and strong stress management skills.
Strong critical thinking and decision-making abilities.
Preferred Experience
Prior experience in collections, customer service, or financial operations.
Knowledge of credit and billing systems.
Experience handling delinquent accounts and implementing recovery strategies.
Core Competencies
Strong listening and interpersonal communication skills.
Professional demeanor and empathy when handling sensitive financial matters.
Accountability and integrity in managing financial data.