If you are looking for an organization that offers you development and new professional challenges, this is your opportunity! Iron Mountain is looking for Accounts Receivable Specialists, who will be part of the North American accounts receivable team. These people will be in continuous interaction with American clients (advanced level of English essential), with the organizations sales and billing teams. It is a great opportunity for you to develop or exercise your skills in analysis, conflict resolution, negotiation, process standardization and continuous improvement, among other things. With your valuable contributions, you will help us maintain a healthy client portfolio, a good cash flow and avoid losses in the company due to non-payment.
Dare to work in a multinational company where you will have the opportunity to work with people from anywhere in the world and with a great impact in the United States.
What We Offer
Be part of an ever-evolving global organization focused on transformation and innovation
Experience a culture of belonging where your voice is valued and encouraged
Global connectivity with 26,000+ colleagues across 60 countries
Key Responsibilities
Independently manage a portfolio of accounts on a month over month basis to minimize the overall delinquency rate to achieve target results set by Management
Contact customers, via phone and e-mail, regarding their open invoices and billing disputes.
Ability to identify issues causing delay in payment
Ensure proper notes are documented in Oracle pertaining to the calls and efforts made to collect and resolve issue
Maintain working partnership with District, Area, Division and Corporate teams
When necessary escalate collection issues to Supervisor and/or Director
Gain a comprehensive understanding of various Collections systems
Knowledge and adherence to Iron Mountain policy and procedures department and company standards
Perform Collections Department projects as directed by management.
Challenge yourself to raise the bar for excellence in customer service and collections.
Requirements...
Degree in Business or finance
Willingness to learn
Thrive as a team player in a fast paced environment
Excellent communication skills both verbally and written
Detail-oriented
Intermediate level ability with commonly used software; Microsoft Excel, Outlook, Word and Internet Browsers
Strong typing skills
Problem-solving skills which require exercising independent judgement
Clear Criminal reference check Previous call center / Collections experience is required.
Join us at the Mountain where culture and values are practiced and respected every day.