Job Description:
OutPLEX is seeking experienced and resilient Chat Retention Agents to join our high-performing team. As a key player in our customer success strategy, you'll be responsible for handling 3 to 4 live chat conversations simultaneously, focusing on retaining their subscription, resolving concerns, and promoting continued engagement.
Duties and Responsibilities:
-Handle 3 to 4 concurrent chat sessions efficiently while maintaining high service quality.
-Retain customers by understanding their concerns and offering tailored solutions to prevent churn.
-Utilize persuasive communication and problem-solving skills to drive positive outcomes.
-Remain calm, focused, and resourceful under high-pressure or stressful situations.
Skills and specifications:
-Ability to multi-task as you will be taking multiple chats at once.
-MUST HAVE Chat or messaging experience, and excellent written grammar.
-Sales or retention experience is a plus.
-Ability to work under pressure and be articulate and professional
-Attention to detail with emphasis on accuracy and quality
-Effectively communicate the full range of available products and services offered
-Ability to type at least 50 WPM with 0 errors
-Must be proficient on the computer which includes being able to navigate through the web and various tools provided.
Benefits:
-Paid training
-Comfortable working environment
-Opportunities for growth
-Outplex is an Equal Opportunity Employer.
*Local Candidates In Bogota Only*