Bilingual Customer Service Expert Teletrabajo/On site Bogota
At Teleperformance, we offer jobs and create careers. As a global leader in customer experience, we provide a dynamic environment where your talent, passion, and ambition drive real success.
Were looking for a bilingual Customer Support Specialist to provide excellent service to our subscribers. Assist customers with account issues, streaming problems, billing inquiries, and promotions through phone, chat, and email.
Fluency in English C1 is required. Excellent communication and problem-solving skills a must.
Become part of the magic apply today!
What youll be doing:
Answer incoming calls and respond to customer questions or concerns
Troubleshoot issues and escalate unresolved problems to the appropriate departments
Record and update customer information in the database accurately
Always maintain a high level of professionalism and customer service
Meet individual and team performance targets
The TOP Team is looking for someone who has:
C1 English level.
Enjoys helping others and solving situations with a positive attitude.
Proactive, responsible, empathic, and a good listener.
Proficiency in using software and research for problem-solving
Lets talk about benefits:
Long-term contract
Employee fund
Volunteer programs
Career plan
Bonifications
Free access to the Disney Plus platform
Conditions:
English C1
42 hours per week
Two days off
Salary: COP $2.800.000/Mo.
Must reside in Bogotá.
Training will be onsite at the Conecta site, and once operations begin, work will be remote from home. Conecta Bogotá, Connecta (Ac. 26 92-32, Bogotá)
This is what sets us apart:
We are experts in global digital business services in 100 countries with nearly 500,000 employees worldwide! Great Place To Work® has certified us as one of the best places to work in the country and the world. We dont stop innovating and we always go beyond.
At TP, we champion diversity, equity, and inclusion in every connection. We value the unique perspectives and identities of our clients and colleagues, fostering an inclusive culture where all voices are heard, valued, and respected. Our commitment to diversity strengthens our connections, drives meaningful impact, and shapes a more equitable world.
Make a difference with the TOP Team!