Job Title: Bilingual Customer Service Agent (In-Office – Bogotá, Colombia)
Company: SS Logistics
Location: Bogotá, Colombia
Salary: Paid in USD
Employment Type: Full-Time (On-Site, 6 Days a Week)
SS Logistics is hiring! We’re looking for a fluent English-speaking Customer Service Agent to join our in-office team in Bogotá. You’ll be representing a U.S.-based Mobile Pet Grooming business by handling client communication, scheduling appointments, and ensuring excellent service delivery.
What You’ll Do:
\t•\tManage inbound and outbound calls in English with professionalism and empathy.
\t•\tAssist customers with appointment booking and service inquiries.
\t•\tEnter and update client information accurately in our system.
\t•\tLearn and apply knowledge about our grooming services and processes.
\t•\tWork closely with team members and supervisors to maintain a high standard of service.
Requirements:
\t•\tFluent English (spoken and written) — excellent communication is essential.
\t•\tMust have a valid work permit to work in Colombia.
\t•\tAge between 18 and 35 (all genders welcome).
\t•\tAbility to learn quickly and follow procedures.
\t•\tBasic computer and phone handling skills.
Job Details:
\t•\tLocation: In-office position in Bogotá (not remote).
\t•\tSchedule: Monday to Saturday (6 days per week).
\t•\tCompensation: Paid in U.S. dollars.
Why Work With Us:
\t•\tStable and professional office environment.
\t•\tCompetitive pay in USD.
\t•\tOpportunity to grow within the company.
\t•\tJoin a friendly, hardworking team supporting a unique and fast-growing business.