Location: Remote - Colombia
Schedule: Full-Time, Monday to Friday, Pacific Time
Company Overview
Peak Support is a fast-growing outsourcing firm dedicated to providing exceptional service to innovative companies. Since our founding in 2015, we have built a global team of over 2,000 professionals across the Philippines, Colombia, Eastern Europe, and the U.S. As a 4x Inc. 5000 company and a Certified Great Place to Work, we take pride in fostering an inclusive, high-performance culture.
At Peak Support, we believe in empowering our employees with meaningful work, growth opportunities, and a positive work environment. Our remote-first approach ensures that our team members thrive no matter where they are, while we continue to deliver best-in-class solutions to our clients.
Position Overview
We are seeking Bilingual Customer Support Representatives for a high-volume outbound project. This temporary position is ideal for candidates with strong communication skills, a background in outbound calling, and a drive to achieve results. If you have experience in telemarketing, lead generation, or sales-related customer service, we encourage you to apply.
Key Responsibilities:
Conduct high-volume outbound calls to prospective customers.
Effectively introduce products, services, or campaigns.
Handle objections and provide compelling responses to generate interest and secure engagements.
Maintain accurate records of call outcomes, updates, and follow-ups in the CRM system.
Meet or exceed daily, weekly, and monthly call and performance quotas.
Build rapport with prospects and ensure a positive brand experience.
Collaborate with team members and managers to refine strategies and enhance call effectiveness.
Continuously update knowledge of company products, services, and target audience.
Efficiently manage time to maintain consistent productivity throughout shifts.
Candidate Profile Overview:
Telemarketing/Call Center Representatives
Experience in BPO or customer service industries with outbound sales or appointment-setting tasks.
Familiarity with call scripts, rebuttals, and call handling best practices.
Lead Generation Specialists
Background in identifying and qualifying leads for sales teams.
Experience using lead databases and prospecting strategies.
Sales Representatives (Inside/Outside Sales)
Proven track record in outbound sales and meeting quotas.
Experience in upselling, cross-selling, and negotiating with potential customers.
Account Executives or Business Development Representatives
Strong background in outbound outreach and building client relationships.
Experience in B2B or B2C sales environments.
Customer Support Professionals with Sales Exposure
Customer service experience with upselling or retention responsibilities.
Experience handling objections and resolving issues while promoting products.
Requirements:
Must-Haves:
Outbound Calling Experience
Excellent Communication Skills
CRM and Data Entry Proficiency
Experience using CRM tools (e.g., Salesforce, HubSpot) to track and document interactions accurately.
Strong attention to detail to ensure accurate record-keeping and follow-ups.
Nice-to-Haves:
Experience in Sales, Lead Generation, or Appointment Setting
Industry Knowledge
Tech-Savviness and Negotiation Skills
Why Join Peak Support?
Work From Home: Enjoy the flexibility of remote work while being part of an established organization.
Growth Opportunities: Work with high-growth companies and gain exposure to dynamic industries.