Position Overview:
The Customer Service Jr role is ideal for professionals passionate about delivering exceptional service and maintaining high-quality standards in a dynamic, fast-paced environment. The ideal candidate will have excellent communication skills, attention to detail, and the ability to handle customer interactions effectively. Prior experience in the insurance industry is a plus, but strong customer service and administrative skills will be critical to success.
Responsibilities:
Answer incoming calls in English and Spanish.
Redirect calls to the appropriate department as needed.
Contact clients daily via email, text message, and phone to collect overdue policy payments.
Process payments for personal and commercial insurance policies.
Record detailed notes for each customer interaction.
Review daily reports to identify pending documentation or information for client policies and contact clients to ensure timely completion.
Provide language support in English to departments where Spanish is the primary language.
Handle policy renewals with existing carriers.
Contact insurance carriers for inquiries related to customer policies, as needed.
Qualifications:
Minimum of 6 months in a similar customer service or administrative role.
Advanced English skills (B2+); bilingual proficiency in Spanish is required.
High school diploma or equivalent; higher education in business administration, customer service, or related fields is a plus.
Familiarity with the insurance industry is highly preferred.
Excellent communication and problem-solving skills.
Strong organizational skills and attention to detail.
Adaptability and ability to work under pressure in a fast-paced environment.
*Please note: we are only accepting resumes in English.